Shipping Policy

SHIPMENT PACKAGING

For logistical reasons, some items in the same order may be sent in separate packages. This means you might not receive all your products in the 1 package.

SHIPPING TIMES

The shipping times that are displayed are after any processing times for your order.

EXPRESS TRACKED SHIPPING

United States of America	7 - 13 Business Days
United Kingdom	7 - 13 Business Days
Australia	7 - 13 Business Days
Canada	7 - 13 Business Days
Europe	7 - 13 Business Days

STANDARD SHIPPING

Worldwide

2 to 3 weeks

Please note -

These are estimated delivery times only, therefore Vertex Hiking is not guaranteeing delivery dates. Don't worry, we will always do our best to deliver on or before your delivery dates.

Express Tracked Shipping -

If your item takes longer than 15 days to arrive (excluding processing) we will refund you the shipping fee.

SHIPMENT PROCESSING TIME

All orders are processed within 1-3 business days, however during busy periods it might take a little longer.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We are very sorry if this happens, we're a small company so unfortunately during these times, we may not be able to move at our usual pace with shipping out orders.

If this situation does occur for you, we request you allow an additional couple of days for delivery. If there will be a significant delay in shipment of your order, and have not contacted you about your order, please feel free to contact us.

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

DO YOU PROVIDE TRACKING INFORMATION?

If when placing your order, you selected "Standard Shipping" with no tracking, you will only receive tracking information that will stop showing updates once your order is out for delivery.

If you selected to receive tracking with your order, you will receive an email once your order ships that contains your tracking information.

If you haven’t received tracking info within 5 business days of placing your order, please contact us.

Please note -

If you ordered more then one item, you may receive more than one tracking code as we store different products in different warehouses.

CANCELLATION OF ORDER

Our items are shipped out sometimes the next business day, so you will need to contact us quickly.

We can not accept cancellations once your order has started its shipping process. Please still contact us, we will do our best to help you out.

DAMAGES / REFUNDS

If any products are damaged or lost during shipping we will be happy to send you a new item, free of charge. If it is damaged on arrival, all we ask for is proof of the defect, in the form of a video, which can be sent to us via email at support@vertexhiking.com, or contact us.

However, if you place an order and change your mind, we are unable to offer a refund if your order has already started the shipping process, and we can not interfere with logistics, etc. in the necessary time frame.

If this is the case for you, please wait for your order to be delivered, then as stated in our refund policy, you have 14 days from the order being delivered, to request a refund and ship your order back to us.

CONTACT INFORMATION

Questions about the Privacy Policy should be sent to us via the Contact Us form.